Privacy policy

This Privacy Policy describes how sheme.eu (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
• Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].

Customer support information

• Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]

 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below contact@sheme.eu.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Use of Third-Party Services and Tools

To optimize the performance of our website and provide better services to our users, we utilize the following third-party services and tools. These services may collect and process some of your data, so we would like to inform you about their usage.

Content Delivery Network (CDN)

Our website uses a Content Delivery Network (CDN) to accelerate content delivery. A CDN allows us to distribute content globally more efficiently by caching it on servers closer to your location. This helps improve load times and overall performance of our website. By using a CDN, your IP address and other related information may be transmitted to the CDN provider and stored on their servers. We use the following CDN providers:

• [CDN Provider Name]

Analytics Services

To understand how our users interact with our website, we use analytics services that collect data about your usage patterns. This data helps us improve our website's functionality and user experience. The analytics services we use include:

• [Analytics Service Name]

Advertising and Marketing

We may use third-party advertising and marketing services to display relevant ads to our users and track the effectiveness of our marketing campaigns. These services may collect data such as your IP address, browser type, and browsing behavior. The advertising services we use include:

• [Advertising Service Name]

Social Media Plugins

Our website includes social media plugins that allow you to share content with your network. These plugins may collect data about your interactions with our website. The social media platforms we use include:

• [Social Media Platform Name]

Data Processing Agreements

We have data processing agreements in place with all third-party service providers to ensure that your data is handled in compliance with data protection regulations. These agreements outline the scope, purpose, and security measures for data processing.

By using our website, you consent to the processing of your data by these third-party services as described in this privacy policy. If you have any questions or concerns about the use of your data, please contact us at contact@sheme.eu.

Use of Third-Party Services and Tools

To optimize the performance of our website and provide better services to our users, we utilize the following third-party services and tools. These services may collect and process some of your data, so we would like to inform you about their usage.

Facebook Custom Audiences

Our website uses Facebook Custom Audiences, a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). Facebook Custom Audiences enables us to display targeted advertisements on Facebook by identifying specific customer groups based on their use of our website.

Your data will be transmitted to Facebook and matched with your Facebook account to display relevant advertisements to you. The use of Facebook Custom Audiences is conducted in compliance with applicable data protection regulations. For more information on how Facebook processes your data, please refer to Facebook's Data Policy.

Data Processing Agreements

We have data processing agreements in place with all third-party service providers, including Facebook, to ensure that your data is handled in compliance with data protection regulations. These agreements outline the scope, purpose, and security measures for data processing.

By using our website, you consent to the processing of your data by these third-party services as described in this privacy policy. If you have any questions or concerns about the use of your data, please contact us at contact@sheme.eu.

Use of Third-Party Services and Tools

To optimize the performance of our website and provide better services to our users, we utilize the following third-party services and tools. These services may collect and process some of your data, so we would like to inform you about their usage.
Google Ads Remarketing

Our website uses Google Ads Remarketing, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Ads Remarketing allows us to show targeted advertisements to users who have previously visited our website as they browse other sites on the Google Display Network.
Google uses cookies to analyze your interactions with our website and to display relevant advertisements based on your past visits. The data collected by Google is anonymized and does not allow us to identify you personally. For more information on how Google processes your data, please refer to Google's Privacy Policy.

Data Processing Agreements
We have data processing agreements in place with all third-party service providers, including Google, to ensure that your data is handled in compliance with data protection regulations. These agreements outline the scope, purpose, and security measures for data processing.

By using our website, you consent to the processing of your data by these third-party services as described in this privacy policy. If you have any questions or concerns about the use of your data, please contact us at sheme@sheme.eu.

Use of Third-Party Services and Tools

To optimize the performance of our website and provide better services to our users, we utilize the following third-party services and tools. These services may collect and process some of your data, so we would like to inform you about their usage.

Google Conversion Tracking

Our website uses Google Conversion Tracking, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Conversion Tracking allows us to measure the effectiveness of our advertising campaigns by tracking user actions after they click on our ads.

When you click on one of our Google ads, a cookie is placed on your device. This cookie collects data about your interactions with our website, such as completed purchases or other actions. The data collected by Google is anonymized and does not allow us to identify you personally. For more information on how Google processes your data, please refer to Google's Privacy Policy.

We highly recommend entering into a data processing agreement (AV-Vertrag) with Google to ensure that your data is handled in compliance with data protection regulations. These agreements outline the scope, purpose, and security measures for data processing.

Data Processing Agreements

We have data processing agreements in place with all third-party service providers, including Google, to ensure that your data is handled in compliance with data protection regulations. These agreements outline the scope, purpose, and security measures for data processing.

By using our website, you consent to the processing of your data by these third-party services as described in this privacy policy. If you have any questions or concerns about the use of your data, please contact us at contact@sheme.eu.

Klarna/Meta Pixel/ Paypal/ shopify payment

Our website uses Klarna, a payment service provided by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"). Klarna allows us to offer various payment options, such as pay later and installment payments, to improve the user experience.

When you choose to use Klarna for payment, your personal data (such as contact and order details) will be shared with Klarna to process your payment. Klarna may also perform a credit check if you choose one of their financing options. For more information on how Klarna processes your data, please refer to Klarna's Privacy Policy.

Data Processing Agreements

We have data processing agreements in place with all third-party service providers, including Klarna, to ensure that your data is handled in compliance with data protection regulations. These agreements outline the scope, purpose, and security measures for data processing.

By using our website and choosing Klarna as a payment method, you consent to the processing of your data by these third-party services as described in this privacy policy. If you have any questions or concerns about the use of your data, please contact us at contact@sheme.eu.

Our website uses Meta Pixel, a tracking technology provided by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA ("Meta"). Meta Pixel allows us to track user interactions with our website and measure the effectiveness of our advertising campaigns on Meta platforms, such as Facebook and Instagram.

When you visit our website, Meta Pixel collects data about your interactions, such as which pages you visit and what actions you take. This data is transmitted to Meta and may be used to display personalized advertisements on Meta platforms. For more information on how Meta processes your data, please refer to Meta's Data Policy.

PayPal

Our website uses PayPal, a payment service provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"). PayPal allows us to offer secure and convenient payment options to our users.

When you choose to use PayPal for payment, your personal data (such as contact and order details) will be shared with PayPal to process your payment. PayPal may also perform a credit check if necessary. For more information on how PayPal processes your data, please refer to PayPal's Privacy Policy.

Shopify Payments

Our website uses Shopify Payments, a payment service provided by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada ("Shopify"). Shopify Payments allows us to offer secure and convenient payment options to our users.

When you choose to use Shopify Payments for payment, your personal data (such as contact and order details) will be shared with Shopify to process your payment. For more information on how Shopify processes your data, please refer to Shopify's Privacy Policy.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@sheme.eu

Last updated:  2024/08/07